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FAQ

Straight answers.

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17 of 17 questions shown

Getting started

What do you need from us?

One kickoff session and a responsive answer when we ask something about your business. You approve campaign plans before launch and take the meetings that result. Everything else, from infrastructure and lists to writing, sending, replying and qualifying, is ours.

How long until we see results?

New sending infrastructure needs at least two weeks of warmup before real outreach volume. That is a property of how mailbox providers learn to trust a sender, and we refuse to fake it. List building, research and campaign planning run in parallel during that window, so conversations typically begin in weeks three to four and compound from there.

Why is there a three-month minimum?

Because that is the honest window for cold outbound to prove itself: two weeks of foundation, then sending volume that ramps with earned reputation, then a pipeline that compounds. A shorter engagement would sell you the most expensive weeks and none of the payoff.

What does it cost?

A flat monthly subscription set for your engagement, covering infrastructure, operations and delivery. No per-lead fees and no surprise usage bills. Pricing is quoted once we understand your market and targets, so request access and we will put a number on it.

Can we watch the campaigns run?

Your dashboard shows what matters to the business: campaign progress and health, strong and qualified leads, leads delivered and meetings booked. The operational machinery, such as sending schedules and mailbox management, is our responsibility and deliberately not your workload.

AI and writing

Do you write with AI? Who checks it?

Campaigns are drafted by AI grounded in a structured knowledge workspace about your company, so it has no reason to invent claims about you. Every plan then passes an independent quality review and mandatory human approval before launch. Replies that need judgment always go to a person.

Is the AI really in charge?

Of the day-to-day work, yes. It plans, hands each task to a specialist agent and checks what comes back. People hold the keys: an operator approves every campaign before it launches, and any conversation that needs judgment moves to a person, who keeps it from then on.

Will our emails read like templates?

Each lead gets an opening line and a relevance angle written from facts found on their own website, in your approved voice. If the AI cannot find something true and specific to say about a prospect, it leaves the line out instead of filling the gap with flattery.

Can you run campaigns in Arabic?

Yes, natively rather than through translation. Sequences run in English, Arabic or both, with per-prospect language resolution, and replies are always answered in the prospect’s language. The platform was built for GCC and international markets from day one.

Deliverability

Will you send from our company domain?

Never. Cold outreach runs only on dedicated sending domains we build for you. Your primary domain, the one your customers and investors already know, carries zero outreach risk. That separation is not optional; it is how the platform is built.

How do you protect deliverability?

New mailboxes warm up for at least 14 days before they carry any cold email. After that, daily sending ceilings climb through fixed stages of 25, 50, 75 and 100, advancing only when placement, bounce and complaint evidence stays clean. Bad evidence holds or demotes a mailbox automatically, and a campaign cannot launch unless at least 80% of its list is verified.

How do you handle unsubscribes and compliance?

Every send carries one-click unsubscribe headers. Opt-outs are honored instantly and permanently, and suppression lists never resurrect an address, even across re-imports. Sending paces itself within mailbox-provider bulk-sender rules, and prospect data is limited to business contact information.

Replies and leads

What happens when a prospect replies?

Their sequence stops immediately. The reply is classified by intent, then answered in your voice and in the prospect’s language, or handed to a person on our side when it needs judgment. Threads waiting on us carry a 2-hour response target.

How are leads delivered to us?

Through your client dashboard. A delivered lead is a complete handoff: contact details, the full conversation thread, a qualification summary and any meetings already booked. From that moment the relationship is yours, and we never contact a transferred lead again.

How do meetings get booked?

Booking links travel inside the conversation. When a prospect books, the meeting is matched to their lead, you are notified, and it appears on your dashboard next to the conversation that produced it.

Data and trust

How is our data kept separate from other clients?

Every record is scoped to your account. Your client dashboard reads data only through a dedicated interface that returns your account’s data and nothing else, and mailbox credentials are encrypted at rest with versioned keys and never shown in any screen.

What happens to our data if we leave?

Your account enters a 90-day retention window and is fully recoverable if you come back. After that, everything client-specific is permanently deleted: conversations, leads, knowledge and mailbox credentials. Deletion requires explicit human confirmation and is logged step by step.

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