Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Orbizo Connect platform and the managed outreach services we provide (together, the “Services”). By signing a service agreement that references these Terms, or by accessing the client dashboard, you (“Client”) agree to be bound by them. If you use the Services on behalf of a company, you confirm you have authority to bind that company.

Orbizo Connect is a managed, AI-assisted lead delivery service. We build and operate dedicated email sending infrastructure on your behalf, plan and run outbound campaigns grounded in information you provide about your business, handle replies, qualify interested prospects, and deliver qualified leads and booked meetings to you through a client dashboard.

The Services are provided on a business-to-business basis only. Our responsibility for a prospect relationship ends when a lead is transferred to you; from that point the relationship, and any resulting contract or sale, is exclusively between you and the prospect.

The Services are provided under a monthly subscription at the fee stated in your service agreement. Subscriptions carry a three-month minimum term: cancellations requested before the end of the minimum term take effect at the end of that term, not immediately. After the minimum term, subscriptions renew monthly until cancelled.

Payments are processed by our payment provider; card details never touch our systems. Fees are exclusive of applicable taxes and are non-refundable except where required by law or expressly agreed in writing.

You agree to:

• provide accurate, lawful information about your company, offers, and pricing for use in campaigns;
• review and approve campaign plans in a timely manner (campaigns never launch without your approval);
• only engage us for products or services you are legally entitled to market; and
• keep your dashboard credentials confidential and tell us promptly about any suspected misuse.

The Services may not be used to promote anything unlawful, deceptive, or harmful — including but not limited to: illegal products or services, fraudulent schemes, malware, or content that infringes third-party rights. We may refuse, pause, or end campaigns that in our reasonable judgment create legal, deliverability, or reputational risk, and will tell you why.

We honor recipient opt-outs instantly and permanently, include one-click unsubscribe mechanisms on outreach, and operate suppression lists that persist across campaigns. You agree not to ask us to circumvent these protections.

Outreach is sent exclusively from dedicated sending domains and mailboxes provisioned for your engagement — never from your primary company domain. Sending domains registered for your engagement are managed by us for the duration of the engagement; ownership or transfer arrangements at the end of the engagement are as set out in your service agreement.

Campaign strategy and copy are drafted with the assistance of artificial intelligence, grounded in the knowledge base built from information you provide, and are subject to automated quality review and human approval — including yours — before launch. You are responsible for the factual accuracy of the business information you approve for use.

Each party will protect the other’s confidential information with at least the care it uses for its own. Your campaign data, conversations, and company knowledge are scoped to your tenancy and are never shared with, or visible to, other clients. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

Upon termination, your client data enters a 90-day retention window (during which the engagement can be fully restored) and is then permanently deleted, as described in the Privacy Policy.

We retain all rights in the platform, its software, and our methods. You retain all rights in the materials and information you provide. Campaign copy produced for your engagement may be used by you for the purposes of the engagement; platform-level learnings that contain no client-confidential information remain ours.

Outbound results depend on markets, offers, and timing; we commit to the diligence and safeguards described on our site, not to a specific volume of leads, meetings, or revenue. THE SERVICES ARE PROVIDED “AS IS” TO THE MAXIMUM EXTENT PERMITTED BY LAW.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and each party’s aggregate liability under these Terms is capped at the fees paid or payable by you in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, willful misconduct, or anything that cannot be limited by law.

Either party may terminate for material breach not cured within 14 days of written notice. You may cancel as described in Section 3. We may suspend the Services immediately where continued operation would create legal or deliverability risk, and will work with you in good faith to resolve the issue.

These Terms, together with your service agreement and the Privacy Policy, are the entire agreement between us regarding the Services. If any provision is unenforceable, the rest remain in effect. We may update these Terms from time to time; material changes will be notified to you, and continued use after the effective date constitutes acceptance. These Terms are governed by the laws of the United Arab Emirates, and disputes are subject to the exclusive jurisdiction of the courts of Dubai, unless your service agreement states otherwise.

Questions about these Terms: access@orbizoconnect.com.